For several years, I had been a trustworthy vendor on Cardmarket, one among Europe’s most notable platforms for investing playing cards. I taken care of a perfect reputation — more than four hundred good critiques, zero disputes, and regular, Specialist services. But a person unjustified dispute, dealt with by Cardmarket workers members Silvia Parravano and Christian Tobehn, changed almost everything. in this post, I'll share my individual knowledge, clarify the structural flaws in Cardmarket's dispute approach, and problem a stark warning to other sellers.
A thoroughly clean history created about yrs
A verified vendor With a hundred% Positive feed-back
Before the incident, I used to be precisely the sort of seller every single Market values. I outlined trading cards properly, described conditions transparently, and delivered instantly. I never ever obtained an individual grievance — only praise.
the significance of have faith in on Cardmarket
name is almost everything for sellers on Cardmarket. a person miscalculation — even one which isn’t your fault — can damage a long time of hard work. That’s what helps make my Tale so alarming for Some others operating within the System.
The Dispute That Shattered My Standing
customer purchased the Wrong Card, Then Blamed Me
The trouble started off every time a customer purchased a card stated precisely by identify, set, and situation. on getting it, they falsely claimed I'd despatched the “Completely wrong version” — despite crystal clear listing evidence demonstrating I hadn’t.
evidence disregarded by assist
I submitted screenshots on the listing, card Variation, and ailment to confirm my precision. But Cardmarket help, especially Silvia Parravano, overlooked the info. as opposed to examining the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling from the Dispute
No reasonable Investigation
Silvia’s selection was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the customer. She simply blocked my account. No Listening to. No 2nd view. No attractiveness.
No Warning, No Communication
What made this even worse was the suddenness from the motion. I used to be locked outside of my account right away. My appeals — requesting a review or escalation — had been achieved with automated responses or silence. Silvia Parravano exercised finish authority without any accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing a similar Pattern
In stick to-ups, my circumstance was also viewed by Christian Tobehn, One more member of Cardmarket's guidance group. Unfortunately, as opposed to reviewing the specifics objectively, website he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections and a long-lasting ban.
A sample of Seller Disregard
Are trustworthy Sellers remaining Silenced?
After this expertise, I started researching on the web community forums and community threads. I speedily uncovered I wasn’t by itself. Dozens of very long-time sellers noted similar ordeals — numerous involving Silvia Parravano.
a standard theme? potential buyers always get, regardless if wrong — and sellers are left voiceless.
How This Hurts the whole Market
whilst platforms need to guard customers, disregarding proof from genuine sellers causes a damaged ecosystem. When have confidence in is 1-sided, undesirable actors take advantage, being aware of they’ll be shielded by biased aid agents.
The Problem: No Oversight, No attractiveness
insufficient Transparency in Cardmarket’s procedure
probably the most alarming problem may be the absence of an appeals approach. as soon as staff members like Silvia or Christian make a decision, it’s closing. There’s no next critique, no accountability, and no way to restore access to your account — Irrespective of how solid your evidence is.
threat of Abuse and Blackmail
In my scenario, I was indirectly coerced into refunding a Phony declare — or shed my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.
monetary and Emotional effects
business enterprise reduction right away
I invested decades in building my vendor profile. everything effort was wiped out promptly, coupled with possible foreseeable future profits. My vendor dashboard, purchase historical past, and faithful consumer foundation — all gone.
psychological Toll on a Trusted Seller
This wasn’t just a company strike. It was demoralizing. to become handled similar to a fraud soon after a long time of integrity was emotionally devastating. I adopted each and every rule, and nonetheless got punished.
What Cardmarket will have to Do to Regain have confidence in
Platform Reforms Are Urgently desired
If Cardmarket desires to retain good quality sellers and stop long term abuse, it will have to:
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✅ Introduce a transparent attractiveness procedure for blocked accounts
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✅ Require disputes to get reviewed by not less than two impartial assist agents
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✅ practice team like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ safeguard sellers who submit clear, factual proof
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✅ create accountability metrics for staff decisions
Without these alterations, trustworthy sellers will keep on to get collateral injury in a very program that blindly favors purchasers.
Final ideas: Be Wary, remain Documented
when you are at present marketing on Cardmarket, don’t believe your fantastic history will shield you. you happen to be constantly just one buyer complaint — even a Wrong 1 — away from staying silenced.
guard by yourself by:
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having screenshots of each listing
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Archiving conversation with prospective buyers
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Backing up your account details frequently
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planning for disputes — Even though you do absolutely nothing Improper
summary:
My practical experience with Silvia Parravano and Christian Tobehn should function a serious warning to everyone making use of Cardmarket. I considered within the platform. I played by The principles. And that i still received taken off devoid of cause.
If Cardmarket continues to disregard vendor legal rights, more honest suppliers will stroll away. And when that comes about, the platform received’t just reduce sellers — it’ll get rid of its credibility.
Has a little something very similar took place for you? Share your knowledge and support elevate recognition. Sellers are entitled to greater.